platime Responsible Gaming
Gaming is meant to be fun — a great way to unwind after a long shift in Makati, enjoy the weekend in Cebu, or catch some excitement during game night in Davao. At platime, we want it to stay that way. This page gives you every tool you need to keep your play healthy, in control, and genuinely enjoyable.
Our Commitment to Safe Play
platime takes responsible gaming seriously — not just as a regulatory requirement, but as a core value of how we operate.
We know that for the vast majority of our players across the Philippines, gambling is a form of entertainment — a bit of excitement alongside the PBA season, a fun bingo session with friends, or a few spins on a favourite slot after work. And that is exactly what it should be: fun, controlled, and within budget.
But we also understand that for a small number of people, gambling can become a problem. platime is committed to providing every player with the tools, information, and support to keep their gaming experience a positive one — and to step in quickly when things start to look otherwise.
Our responsible gaming framework is aligned with PAGCOR guidelines and reflects best practices from internationally recognised responsible gambling organisations. Every feature on this page is available to all platime players — free, immediate, and no questions asked.
PAGCOR-Aligned Framework
platime operates in compliance with Philippine Amusement and Gaming Corporation (PAGCOR) responsible gaming guidelines, which mandate player protection measures, age verification, and the availability of self-exclusion programmes for all licensed operators in the Philippines.
Your Responsible Gaming Toolkit
Six powerful tools available to every platime player — use them anytime, no questions asked.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your platime account. Once the limit is in place, it activates immediately — and any request to increase the limit is subject to a mandatory 7-day cooling-off period. Lowering your limit takes effect right away.
Session Time Limits
Tell platime how long you want to play in a single session. When your limit is reached, you will receive a clear on-screen alert and the option to end your session or extend it — keeping you fully aware of time spent on the platform rather than losing track of the clock.
Loss Limits
Define the maximum amount you are comfortable losing over a set period. platime will automatically restrict your gameplay once your chosen loss threshold is reached. This tool is especially useful for players who want a hard financial ceiling without having to monitor their balance constantly.
Reality Checks
platime can send you regular pop-up reminders while you play — every 30, 60, or 90 minutes — showing how long you have been in your session and how much you have wagered. A quick reality check is often all it takes to make a calm, informed decision about whether to keep playing or log out.
Cool-Off Period
Need a break without committing to a full self-exclusion? A cool-off period lets you temporarily suspend your account for 24 hours, 7 days, or 30 days. During this period, you cannot log in, deposit, or wager. When the period ends, your account reactivates automatically — no contact required.
Self-Exclusion
Self-exclusion is the strongest tool we offer. It permanently closes your platime account for a minimum of 6 months, up to 5 years or indefinitely. During exclusion, all marketing communications are stopped, account access is blocked, and any pending bonuses are forfeited. Contact our support team 24/7 to activate.
How to Self-Exclude
The process is straightforward and our support team is available around the clock to assist you.
Self-exclusion is one of the most effective interventions for problem gambling. At platime, we have made the process as frictionless as possible because we believe that when a player decides they need a break, nothing should stand in the way of that decision — not a long form, not a waiting period, not a difficult process.
Important Note
Once a self-exclusion is activated, it cannot be reversed until the chosen period has fully expired. This is intentional — the cooling-off effect of a firm exclusion is an important part of its effectiveness. Please consider your period carefully before requesting it.
Contact platime Support
Reach our 24/7 customer support team via Live Chat on the platform and clearly state that you wish to activate self-exclusion. You can also send a request to [email protected] from your registered email address.
Choose Your Exclusion Period
Tell our agent how long you want to be excluded — options are 6 months, 1 year, 2 years, 5 years, or indefinitely. Our team will never pressure you toward a shorter period. If you are unsure, we recommend starting with at least 6 months.
Identity Verification
To protect your account and confirm the request is genuine, our agent will verify your identity using your registered email, mobile number, and a security question. This step typically takes under 2 minutes.
Exclusion Activates Immediately
Once confirmed, your account is locked within minutes. All active sessions are terminated, marketing emails are unsubscribed, and you will receive a confirmation email with the details of your exclusion period.
Seek Additional Support
We strongly encourage players who self-exclude to also reach out to a counselor or support organisation. Problem gambling is a recognised condition — and there is no shame in getting help. We have listed trusted resources further down this page.
Warning Signs of Problem Gambling
Recognising the signs early is the first — and most important — step toward getting help.
If You Recognise Any of These Signs
Please do not wait. Contact our support team immediately to activate a cool-off or self-exclusion, and reach out to a professional counselor. Problem gambling is treatable, and reaching out early makes a significant difference. You are not alone — and platime is here to help, not just to entertain.
Quick Self-Assessment
Answer honestly — this is for your benefit only and is completely private.
In the past 12 months, have you...
Low Risk: Based on your answers, you appear to be gambling responsibly. Keep using platime's limit-setting tools to stay in control and check in with this assessment periodically.
Moderate Risk: Some of your answers suggest you may be experiencing early signs of problematic gambling. We recommend setting deposit and loss limits on your account and speaking with our support team about a structured break.
High Risk: Your answers indicate that gambling may be having a significant negative impact on your life. Please contact our support team immediately to activate self-exclusion, and reach out to a professional counselor or the resources listed below.
Understanding Your Limit Options
platime gives you granular control over how much you spend and how long you play.
Daily Limits
The tightest control available. Set a cap that resets every 24 hours from midnight Philippine Standard Time. Ideal for players who want a strict daily budget.
Weekly Limits
Resets every Monday at midnight PST. A good balance between flexibility and control — suitable for players who prefer to manage their gaming budget week by week.
Monthly Limits
Resets on the 1st of each month. Works well for players who think of their gaming budget in monthly terms alongside other personal finance commitments.
Permanent Limits
Set a hard cap that does not reset. Any increase requires a 7-day waiting period and a secondary confirmation. The most conservative and protective option.
Limit Change Rules
Reducing any limit takes effect immediately with no waiting period — we make it easy to tighten your controls at any time. Increasing a limit or removing one entirely requires a mandatory 7-day reflection period before the change activates. This built-in friction is intentional and is designed to protect you from impulsive decisions made during a losing streak or heightened emotional state.
Strict Age Policy
Under Philippine law and PAGCOR regulations, only individuals aged 21 and above are permitted to gamble on licensed online platforms.
21+ Age Restriction — No Exceptions
platime enforces a strict minimum age of 21 years in line with Philippine gaming law. This is not a suggestion — it is a hard legal requirement that we take extremely seriously.
Every new player who registers on platime is required to complete a Know Your Customer (KYC) verification process that includes proof of age. Valid government-issued IDs accepted for age verification include a Philippine passport, UMID card, SSS ID, PhilHealth ID, driver's licence, or PRC ID.
Any account found to belong to a person under 21 years of age will be immediately and permanently suspended, any funds will be returned to the originating payment method, and the matter will be reported to PAGCOR as required. We also urge all adult players to keep their account login credentials secure and away from younger family members at home.
Protecting Young People
If you are a parent or guardian concerned about a young person accessing online gambling platforms, we recommend enabling parental controls on shared devices and having an open conversation about responsible gaming values. platime provides account security features including two-factor authentication to prevent unauthorised access.
Support Resources in the Philippines
If you or someone you know needs help, these organisations offer confidential professional support.
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation maintains a dedicated responsible gaming programme for players across the country. PAGCOR oversees all licensed online and land-based gambling operators and sets the standards that platime follows. Contact PAGCOR directly if you have concerns about a licensed operator.
NCMH Crisis Hotline
The National Center for Mental Health (NCMH) in Mandaluyong City operates a 24/7 crisis hotline. Mental health professionals are available to speak with anyone experiencing gambling-related distress, anxiety, or depression. The hotline number is 1553 — available nationwide at no cost.
Gamblers Anonymous Philippines
Gamblers Anonymous (GA) is a peer support fellowship for people who want to stop gambling. GA chapters are active in Metro Manila, Cebu, and Davao. Meetings are free, confidential, and welcoming to anyone who believes their gambling has become unmanageable. No registration or referral is needed to attend.
DOH Mental Health Program
The Department of Health's National Mental Health Program covers gambling disorder under its scope of care. Government hospitals in major cities including Quezon City, Cebu City, and Davao City have mental health units where patients can receive free or subsidised treatment and counseling.
In Touch Community Services
In Touch is a Metro Manila-based non-profit offering professional counseling and crisis support services. Their multilingual counselors — working in both Filipino and English — are experienced in behavioural addictions including problem gambling. Confidential sessions are available in person or by phone.
platime Support Team
Our own 24/7 support team is trained in responsible gaming best practices and can help you activate any protective tool on this page — from deposit limits to full self-exclusion — within minutes. Reach us via Live Chat on the platform or email us at [email protected].
Tips for Healthy, Enjoyable Gaming
Small habits that make a big difference to your long-term gaming experience.
Set Your Budget Before You Start
Decide exactly how much you are comfortable spending before you log in — not during your session. Think of it the same way you'd budget for a night out in BGC or a weekend trip to Tagaytay. Once the budget is spent, the session is over. Use platime's deposit limit tools to make this automatic.
Take Regular Breaks
Step away from the screen every hour — grab some water, stretch, or check in with family. Extended gaming sessions affect your judgment and make it harder to stick to your budget. Enable Reality Checks in your account settings so platime reminds you automatically.
Gamble for Fun, Not Profit
Every casino game — slots, bingo, table games — is designed so the house has an edge over time. Treat any winnings as a bonus, not an income stream. If you find yourself relying on gambling to cover expenses or pay off debts, that is a signal to pause and reassess.
Never Chase Losses
Losing streaks are a normal part of gambling. The temptation to keep playing to recover what you lost is one of the most common traps — and one of the most dangerous. If you have hit your loss limit for the day, log out. There is always another day, another game, another session.
Avoid Gambling Under Stress
Gambling when you are stressed, tired, sad, or drinking is a recipe for poor decision-making. If you had a rough day at the office in Makati or a frustrating commute on EDSA, that is probably not the best time to open the casino. Wait until you are in a calm, clear headspace.
Keep Gambling in Balance
Healthy gaming means gambling remains just one of many activities in your life — alongside work, family time, hobbies, and social connections. If gambling starts to crowd out other things you used to enjoy, it is worth having an honest conversation with yourself or someone you trust.
Play Smart. Play Safe. Play at platime.
Our responsible gaming tools are here for every player, every day. Set your limits, know your boundaries, and enjoy the game the way it was meant to be enjoyed — as entertainment, pure and simple.