platime Terms & Conditions

01 Introduction & Acceptance

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and platime ("platime", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at platime.net and its associated mobile applications and services (collectively, the "Platform").

By accessing, registering on, or using any part of the platime Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, including all policies, guidelines, and rules incorporated herein by reference — including but not limited to the Privacy Policy and the Responsible Gaming Policy.

If you do not agree to any part of these Terms, you must immediately stop using the Platform and close your account. Continued use of the Platform following publication of any updated Terms constitutes your acceptance of those changes.

02 Eligibility Requirements

Access to and use of the platime Platform is subject to the following eligibility requirements, which you must satisfy at all times:

• You must be at least 21 years of age, as required under applicable Philippine gaming law and PAGCOR regulations. platime strictly prohibits participation by any person under the age of 21.
• You must be accessing the Platform from a jurisdiction in which online gambling is legally permitted. It is your sole responsibility to verify that your use of platime does not violate the laws of your country, state, province, or territory of residence.
• You must not be a resident of any jurisdiction where online gambling is prohibited or restricted by law.
• You must not be on any self-exclusion register or have voluntarily excluded yourself from gambling services. If you have previously self-excluded, you must not attempt to circumvent that exclusion by re-registering.
• You must not be acting on behalf of another person or as a professional gambler in any capacity that violates these Terms.
• You must not be an employee, contractor, agent, or immediate family member of an employee of platime, or of any of platime's technology, payment, or gaming content providers.

platime reserves the right to request proof of age, identity, and residency at any time. Accounts found to be in breach of eligibility requirements will be suspended immediately, and any balances may be forfeited pending investigation.

03 Account Registration

To access real-money games and services on platime, you must register a Player Account. During registration, you agree to provide accurate, current, and complete information. You further agree to update your information promptly should any details change.

One Account Policy: Each individual may only maintain one active Player Account on platime. The creation of multiple accounts by the same individual — whether under the same or different names, devices, IP addresses, or payment methods — is strictly prohibited and constitutes grounds for immediate account suspension, forfeiture of balances, and permanent ban.

Account Security: You are solely responsible for maintaining the confidentiality of your username, password, and any two-factor authentication credentials associated with your account. You agree to:

• Choose a strong, unique password not used on other services;
• Enable two-factor authentication where offered;
• Log out of your account when using shared or public devices;
• Notify platime support immediately if you suspect unauthorized access to your account;
• Never share your login credentials with any third party.

Know Your Customer (KYC): platime is required under applicable regulations to verify the identity of all players before processing withdrawals. You may be requested to provide a government-issued photo ID, proof of address, and/or source of funds documentation. Failure to provide satisfactory documentation may result in the suspension of withdrawal privileges until verification is complete.

04 Deposits & Withdrawals

All financial transactions on the platime Platform are conducted in Philippine Peso (PHP). The following terms apply to all deposit and withdrawal activity:

Deposits:

• Deposits are processed via approved payment methods including GCash, PayMaya, BPI, BDO, Metrobank, and selected cryptocurrency options.
• Minimum deposit amounts vary by payment method and are displayed at the point of transaction.
• platime does not charge deposit fees; however, your payment provider may apply their own transaction charges.
• Deposits are credited to your account upon successful confirmation from the payment provider. platime is not responsible for delays caused by third-party payment processors.
• You may only deposit funds from payment accounts held in your own name. Third-party deposits are prohibited.

Withdrawals:

• Withdrawals may only be made to a payment account held in your own name and matching your verified identity on platime.
• All withdrawals are subject to completion of KYC verification. Unverified accounts may deposit and play but cannot withdraw until verification is satisfactorily completed.
• Withdrawal requests are typically processed within one (1) to three (3) business days, subject to verification requirements and payment provider processing times.
• Minimum and maximum withdrawal limits apply per transaction and per calendar month. Limits are displayed in the cashier section of your account.
• Bonus funds that have not met the applicable wagering requirements are not available for withdrawal.
• platime reserves the right to conduct additional checks on withdrawal requests of significant amounts, which may extend the processing timeline.

Anti-Money Laundering: platime is committed to compliance with Philippine anti-money laundering (AML) regulations. Suspicious transaction patterns may be reported to the relevant Philippine authorities as required by law. platime reserves the right to withhold withdrawals pending AML investigation.

05 Bonuses & Promotions

platime offers various promotional bonuses, including welcome bonuses, reload bonuses, cashback offers, free spins, and loyalty rewards. All bonuses are subject to the specific terms attached to each offer, in addition to these general bonus terms:

• Wagering Requirements: Bonus funds must be wagered a specified number of times (the "wagering requirement") before any associated winnings can be withdrawn. The applicable wagering requirement is stated on each bonus offer page.
• Game Contributions: Not all games contribute equally toward wagering requirements. Slots typically contribute 100%; table games, live dealer games, and certain specialty games may contribute less or not at all. Contribution rates are disclosed per promotion.
• Bonus Expiry: Bonuses that are not claimed within the stated validity period will expire and be removed from your account automatically.
• One Bonus at a Time: Unless a promotion explicitly permits stacking, only one bonus may be active in your account at a time.
• Maximum Bet Restriction: While a bonus is active, the maximum permitted bet per game round is stated per promotion. Exceeding this limit may result in forfeiture of the bonus and associated winnings.
• Bonus Abuse: Any attempt to abuse the bonus system — including but not limited to registering multiple accounts, exploiting system errors, engaging in arbitrage betting, or coordinating with other players to meet wagering requirements artificially — will result in immediate forfeiture of all bonuses and associated winnings, account suspension, and potential permanent ban.

platime reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, subject to honoring commitments already made to players with active bonuses at the time of any such change.

06 Gameplay Rules

All games available on the platime Platform are provided by certified third-party gaming software providers and operate on the basis of independently tested and audited random number generation (RNG) systems. The following rules apply to all gameplay:

• Game results are determined at the moment of the game round outcome and are final. platime does not have the ability to alter game outcomes after the fact.
• In the event of a disconnection or technical failure during a game round, the round will either be completed automatically per the game's rules or cancelled and stakes refunded, depending on the specific game type and circumstances.
• platime is not responsible for disruptions caused by your internet connection, device performance, or third-party service outages.
• In the event of a system malfunction that causes an incorrect display of game odds, payouts, or outcomes, platime reserves the right to void affected game rounds and refund stakes. Any winnings paid in error due to a malfunction are not valid and will be recovered from your account balance.
• Bet limits apply per game and are displayed within each game interface. Bets exceeding the stated maximum for a given game may be voided.

For sports betting, additional rules apply regarding bet settlement, void conditions, in-play wagering, and accumulator terms. These are detailed in the Sports Betting Rules section accessible from your account dashboard.

07 Prohibited Conduct

The following conduct is strictly prohibited on the platime Platform. Violation of any of these provisions may result in account suspension, forfeiture of balances, and referral to relevant legal authorities:

• Registering more than one account or registering on behalf of another person;
• Providing false, inaccurate, or misleading information at registration or during KYC verification;
• Using automated software, bots, scripts, or artificial intelligence tools to gain an unfair advantage in any game;
• Engaging in collusion with other players in card games, poker, or any other competitive game formats;
• Exploiting software bugs, errors, or vulnerabilities — any such discovery must be reported immediately to support;
• Using the Platform for any money laundering, terrorist financing, or other criminal activity;
• Depositing funds derived from criminal or illegal activity;
• Attempting to reverse, charge back, or dispute any legitimate transaction made on the Platform;
• Engaging in harassment, abusive language, or threatening behavior toward platime staff or other players;
• Accessing the Platform from a restricted jurisdiction while misrepresenting your location through VPN or other circumvention tools.

08 Responsible Gaming

platime is committed to promoting responsible gaming and maintaining a safe, fair, and sustainable gambling environment for all players. We operate in accordance with PAGCOR responsible gaming guidelines and provide the following player protection tools:

• Deposit Limits: Set daily, weekly, or monthly deposit limits from your account dashboard;
• Session Time Limits: Set reminders or automatic logouts after a defined session duration;
• Cool-Off Periods: Temporarily suspend your account for a set period (24 hours to 90 days);
• Self-Exclusion: Permanently exclude yourself from the platime Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum period of six (6) months;
• Reality Checks: On-screen notifications reminding you of time and money spent during a session.

The platime Platform is strictly available to players aged 21 and above. We maintain robust age verification procedures and take our obligations to prevent underage gambling seriously. Any account found to belong to a person under 21 will be closed immediately and all funds returned to the depositing payment source.

09 Intellectual Property

All content available on the platime Platform — including but not limited to software, source code, game content, text, graphics, logos, icons, audio, video, data compilations, and the overall design and layout of the Platform — is the property of platime or its content providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial entertainment purposes only. This licence does not include the right to:

• Copy, reproduce, distribute, transmit, or publicly display any Platform content;
• Reverse engineer, decompile, or disassemble any software forming part of the Platform;
• Use any data mining, scraping, or automated data extraction tools on the Platform;
• Frame, mirror, or embed any part of the Platform on any third-party website or application;
• Use the platime name, logo, or brand assets in any way without express prior written consent.

Any unauthorised use of Platform content terminates the limited licence granted herein and may give rise to legal action.

10 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, platime and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of funds as a result of gambling activity, including losses resulting from technical failures or interrupted gameplay;
• Unauthorized access to your account resulting from your failure to maintain adequate credential security;
• Errors or omissions in game content provided by third-party software providers;
• Service interruptions, downtime, or inaccessibility of the Platform due to maintenance, technical issues, or force majeure events;
• Any reliance on information or content displayed on the Platform.

In all cases, platime's total liability to you for any claim arising under these Terms shall not exceed the total net deposits you have made to your account in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit platime's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable Philippine law.

11 Privacy & Data

platime is committed to protecting the personal information of its players in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. The collection, use, storage, and disclosure of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By registering and using the platime Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. Key points include:

• Personal data is collected for the purposes of account operation, identity verification, fraud prevention, regulatory compliance, and service improvement;
• platime will not sell your personal data to third parties for marketing purposes;
• Your data may be shared with payment processors, KYC verification providers, and regulatory authorities as required by law;
• You have the right to access, correct, and request deletion of your personal data, subject to legal retention requirements.

For full details, please review our Privacy Policy.

12 Amendments to These Terms

platime reserves the right to amend, modify, or update these Terms at any time. Changes will be communicated to registered players via email notification and/or a prominent notice on the Platform at least seven (7) days prior to the effective date of any material change, except where immediate changes are required by law or regulatory directive.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must close your account and cease using the Platform. Outstanding balances will be processed in accordance with the withdrawal procedures in force at the time of account closure.

It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

13 Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of a dispute between you and platime, we encourage you to contact our support team in the first instance to seek an amicable resolution. platime aims to respond to all formal complaints within five (5) business days.

If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines. Disputes regarding regulatory compliance may also be referred to the Philippine Amusement and Gaming Corporation (PAGCOR) as the relevant regulatory authority.

platime does not accept liability for any gambling activities that may constitute illegal conduct under the laws of any jurisdiction outside the Philippines. Players accessing the Platform from outside the Philippines do so at their own risk and are solely responsible for compliance with their local laws.

14 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the platime support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the Platform after login
• Response Time: Our support team aims to respond to all inquiries within 3 minutes via live chat and within 24 hours via email

For responsible gaming concerns or self-exclusion requests, please visit our dedicated Responsible Gaming page or raise the matter directly with a live chat agent, who will escalate your request to the appropriate team immediately.